Refund Policy
At Rolmo Cleaning, we are committed to delivering high-quality cleaning services and ensuring customer satisfaction. However, if you are not satisfied with the service provided, please review our refund policy below:
Refund Eligibility:
-
Refund requests must be submitted within 48 hours of service completion.
-
A partial refund may be issued in cases of dissatisfaction, minus a non-refundable service fee to cover operational costs.
Non-Refundable Circumstances:
-
Refunds will not be processed if a request is made after the 48-hour period following service completion.
-
No refunds will be granted for services fully rendered and accepted beyond this time frame.
How to Request a Refund:
-
To request a refund, please fill out the Contact Us form on our website with the required details.
-
Include your name, service details, and a brief explanation of the issue. A member of our team will contact you to discuss your request.
Refund Processing:
Approved refunds will be processed within 1-2 business days to the original payment method.
We value your trust in Rolmo Cleaning and will do our best to address any concerns promptly and professionally.